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Privacy and Cookies Policy

Privacy Notice

Rushmoor Voluntary Services (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (GDPR) (The Regulation), the data controller is

Rushmoor Voluntary Services

1st Floor Civic Offices

Farnborough

Hampshire

GU14  7JU

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Officer, Rushmoor Voluntary Services, Civic Offices, Farnborough Road, Farnborough, Hants GU14 7JU, or via email info@rvs.org.uk.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on this website (our site) or by corresponding with us by phone, email or otherwise This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services.
  • The information you give us may include your name, postal address, e-mail address, phone number and health information.
  • If you contact us, we may keep a record of that correspondence.
    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your devices.
  • To provide you with information, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data to provide you with information about services which may be of interest to you and we may contact you about these electronically, by post or telephone

We will never lease, distribute or sell your personal information to third parties for marketing purposes. Any personal information we hold about you is stored and processed under our GDPR/Data Protection policy in line with current legislation.

Our website may contain links to other websites. Please note that we have no control of websites outside of www.rvs.org.uk. If you provide information to a website to which we link, we are not responsible for its protections or privacy. Always be wary when submitting data to websites, read the sites privacy policy fully.

Disclosure of your information

We may disclose your personal information to any member of our group (meaning our subsidiaries, holding company and their or its subsidiaries) and to any associated companies (meaning companies which have common stakeholders to us).

We may disclose your personal information to third parties:

  • If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Rushmoor Voluntary Services , our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Sharing Data 

As both Data Controller and Data Processer, RVS may be required to share or administer personal information. RVS takes the sharing of data very seriously and will only agree if the sharing can be justified.

Security

RVS takes the security and confidentiality of your personal data very seriously. We use up-to-date storage and security techniques to protect your personal information from unauthorised access, improper use, or accidental loss. We keep your personal data for as long as reasonably necessary for the purposes of which it was collected or to comply with any applicable legal reporting or document retention requirements. We will always hold your data securely. RVS is committed in following stringent procedures to ensure that we work with all personal data in line with current legislation.

Access to your information

The Regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulation. This is known as a Data Subject Access Request. A fee of £10 is charged to process your request and you may be asked for identification so that we do not provide your data to anyone else.

If you believe that any information we are holding on you is incorrect or incomplete please inform us as soon as possible. We will promptly correct any information found to be incorrect.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy (click here).

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.